Documentation

What Happens After Clicking Guest Support

When Guest Support is selected:

• The system automatically redirects to the Submit a Complaint page.

• No login page appears.

• No BU email authentication is required.

This redirection allows the guest user to immediately access the complaint submission form.

1. Redirected Page – Submit a Complaint

After redirection, the user is presented with a complaint form containing the following fields:

• Full Name

• Email Address

• Phone Number

• Complaint Category (Dropdown Selection)

• Title

• Complaint Details

• Attach Evidence (Optional)

• Submit Complaint Button

The user fills out the form and submits the complaint directly.